QAT training

We have developed a range of QAT training courses for different audiences

These include:

Training workshop

Duration: 4 days

Audience: managers (HR, marketing preferably)

QAT training course for microfinance institutions

This four-day training is based on real case studies. It provides participants with:

  • Knowledge on how to use and benefit from the QAT
  • Knowledge on how to apply the QAT
  • Skills to assess the quality of MFI management processes through interviews, focus groups and review of internal documents
  • Skills to analyze information to identify strengths and weaknesses in the management systems
  • Tips on how to secure buy-in MFI staff for SPM
  • Tips on how to improve SPM based on QAT findings

The four-day training is open to microfinance professionals working in managerial positions (preferably HR or marketing departments), who are knowledgeable about their organization and familiar with Social Performance Management (SPM) concepts. Participants are expected to be familiar and have some experience with (qualitative) interviewing techniques, have good interpersonal and communication skills.


Training of Trainers

Duration: 10 days

Audience: trainers and consultants

QAT for facilitators

The 10-day QAT for facilitators  course designed for trainers and consultants who wish to support QAT delivery to MFIs as an external facilitators. The hands–on methodology mixes combines theoretical and real-life MFI assessment. It provides participants with knowledge on how to use and benefit from the QAT and how to carry out the process of QAT application. Facilitators learn how to assess the quality and identify strengths and weaknesses of the management systems. 

Users: Sanabel, MENA; MCPI, the Philippines; Terrafina, Mali and Ethiopia.



Duration: 1 day

Audience: Board members and senior management

SPM and QAT promotional workshop

This one-day interactive and practical SPM and QAT promotional workshop for Executive Directors and Board members introduces SPM concepts and tools, discusses the rationale for, and benefits of, SPM, all based on case studies of pioneering MFIs. Participants identify basic elements of their own SPM system, and use the Quality Audit Tool to start improving their MFIs' SPM processes. The workshop also creates the opportunity to discuss how a microfinance association or network can support its members in SPM improvement.