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News

How to communicate transparent product pricing information

This disclosure statement (People's Bank of Caraga, the Philippines) helps it provide key information to clients regarding bank charges, interest rates and other fees.

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Help shape the agenda of the MFC 2015 conference!

 

Help us shape the agenda for the 2015 MFC Annual Conference:  

“Employment, Youth and Investment: What can Microfinance do?”

4-6 November 2015, Prague

Help staff communicate effectively with clients

This customer service policy from Opportunity Bank, Uganda, is used to guide staff on how they should clearly and effectively communicate with clients, and how to create an office environment that is welcoming to clients. It also has a section on how to handle customer complaints.

SP Fund Key Lessons for Networks, MFIs and Industry

We are delighted to share with you a series of three briefs documenting the lessons learned from the SP Fund project. These briefs include recommendations for different actors involved in the effort to scale-up SPM.

EU’s DG EMPL: Supporting entrepreneurs and the self-employed

The European Commission has launched a new webpage, entitled “Supporting entrepreneurs and the self-employed” on its Employment, Social Affairs and Inclusion website. This page was designed to be the main entry point for the EC’s microfinance activities, information on policy issues, and related initiatives. For micro-entrepreneurs, financial service providers, and investors, this is a useful resource.

Wondering how to achieve compliance in Dimensions 2 and 6?

This presentation gives a practical overview of the systems and processes that ABA Egypt put in place to comply with each essential practice of Dimensions 2 and 6. Developed by MFN, the presentation is available in English.

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MFC Conference 2015: Revised dates and location!

Dear friends,

We are writing to share some important news about the 18th Annual MFC Conference. In light of security and logistical considerations, we have taken a decision to host the event in Prague on 4-6 November 2015. Please book these revised dates into your diary!

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