SP Fund Implementation Component
Social performance fund briefing: Key lessons for the networks [ENG; FR; RUS; ESP]
Social performance fund briefing: Key lessons for the microfinance institutions[ENG; RUS;ESP;FR]
Social performance fund briefing: Key lessons for the industry [ENG;ESP]
AMFA, Azerbaijan:
FINCA Azerbaijan: Transforming clients’ complaints into loyalty for life [ENG ; RUS]
FINCA Azerbaijan: Protecting client privacy, increasing client trust [ENG]
FinDev Azerbaijan: Retaining key staff through a “pay for performance” culture [ENG; RUS]
VF AzerCredit's (Azerbaijan) Code of Ethics: Putting values into practice [ENG; ESP; RUS]
AMFIU, Uganda:
UGAFODE Uganda: Listening to client complaints [ENG ;FR]
Vision Fund Uganda: Piloting and using the PPI [ENG; ES]
AMFIU: Supporting improved compliance with the Universal Standards in Uganda [ENG; FR]
APSFD- IC, Ivory Cost:
REMU-CI (Ivory Cost): Development of an SPM training for the Board, management and staff [FR]
CMCI – the process of mission revision and social goals development [FR]
FIDRA experience with overcoming clients over indebtedness [FR]
CMF, Nepal:
Muktinath Bikas Bank group (Nepal) training manual: Supporting informed client decisions [ENG]
COMEPE, Peru:
Manuela Ramos (Peru): Overview on USSPM implementing [ESP]
Case about model of human resources management in microfinance institution ADRA, specifically at process of recruitment and staff selection based on social and financial criteria, developed by COPEME [ESP ; ENG]
MFN, Lebanon:
Al Majmoua (Labanon) Client Satisfaction and Client Exit Survey [ENG, ESP, FR]
Case study "ABA Egypt Compliance with the Universal Standards in Dimension 2 and 6” [ENG]
Microfinanza Rating, Italy:
AMK Cambodia: Using client data to inform the strategy [ENG]
Arvand Tajikistan: Using mystery shopping to understand clients [ENG]
CREZCAMOS Colombia: Providing transparent information to clients [ENG]
Opportunity Bank Serbia: Implementing a strategic plan for SPM [ENG]
Visión Banco (Paraguay): Creating a comprehensive staff training program [ENG]
MCPI, Philippines:
Peoples Bank of Caraga (Philippines) listens to Members: Customer satisfaction survey [ENG]
PMN, Pakistan:
Identifying Good Social Performance Management Practices [ENG]
Setting up Social Performance Management Systems: Case studies from Kashf Foundation and Khushhali Bank Ltd. [ENG]
RFR, Ecuador:
How to ensure that design products, services, models and distribution channels meet the consumer needs and preferences, based on the experience of Cooperativa 4 de Octubre developed by RFR [ESP]
How to develop and effectively implement financial education program, based on the experience of Cooperative de Ahorro y Crédito Coca Ltda, Ecuador, developed by RFR [ESP]
How to adapt insitution products and services, based on experience from Cooperative Mujeres Unidas [ESP]
How to set up a strategic alliance to improve finanical and social performance based on example of partnership between the World Vision and FODEMI, developed by RFR [ESP ; ENG]
How to develop and implement mobile collection of savings in San Miguel de los Bancos developed by RFR [ESP]
RFR Report from documenting the Process of Implementing Universal Standards for SPM in MFIs [ESP]
